Ordered 5 x Enantat 250 first order went missing and they reshipped free of charge. the original order then arrived after they had reshipped and they let me keep the reship for free for the inconvenience (now that's good customer service). Over all there customer service is excellent and they bend over backwards to sort problems out. They have opened a lot more shops around Europe hence the delays recently. So shipping times should start to improve. I can not honestly fault this company and all the products i have had have been EXCELLENT QUALITY.